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Lemon Law

Page 3

If You Have A Lemon, What Should You Do?
1. Gather all your documents, records, and repair reports and organize them. Evaluate how your vehicle qualifies as a lemon based on your records.

2. Write to the manufacturer requesting the repurchase or replacement of your vehicle. To locate the manufacturer's address look in your owner's manual, ask the dealership, or contact the Lemon Law Administration.

The written request to the manufacturer should include:
* Make, Model, Year, and Vehicle Identification Number (VIN)
* An explanation of the problem(s)
* Name(s) of dealership(s) where diagnosis and/or repair attempts have been made, including dates of attempts
* You must request replacement or repurchase of the motor vehicle


You should send the letter to the manufacturer by certified mail with a return receipt requested. This will verify the date that the manufacturer received your letter. KEEP A COPY OF YOUR LETTER AND YOUR RETURN RECEIPT IN YOUR RECORDS.

3. The manufacturer should be allowed 40 days to respond in most instances (see Note below). If the manufacturer does not respond or if the response is unsatisfactory, you can submit the Request For Arbitration form to the Lemon Law Administration in the Attorney General's Office.
Note: A Request For Arbitration Form must be received by the Lemon Law Administration within 30 months of the vehicles' original retail delivery date whether or not the 40 day response period has expired.

4. Call or write the Attorney General's Office for a Request For Arbitration form.

Do You Need An Attorney?
It is not necessary for you to have an attorney, however, you may choose to be represented by counsel. Please indicate on the Request For Arbitration form if you will be represented by an attorney. The manufacturer may also be represented by an attorney. "Reasonable" attorney costs will be refunded to you in an award only if the manufacturer is also represented by counsel. You should read What Is An Arbitration Hearing? on Page 4 before making your decision as to whether you will be represented by an attorney. If you decide you want to be represented by an attorney, it is advisable to consult with one as early as possible.

Page 1   What Is The Lemon Law?
Page 2   What Is A Lemon?
Page 3   If You Have A Lemon, What Should You Do?
Page 4   What Is An Arbitration Hearing?
Page 5   What Is The Warranty Period?
Page 6   Contact Information

References:
C O N S U M E R   P R O T E C T I O N   D I V I S I O N
www.atg.wa.gov/consumer/lemon/

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